Akbar Open Privacy Policy – How We Handle Your Data

1 Introduction

Akbar Open ("we", "us", "our") operates an online sports betting and gaming platform available to adult users in Pakistan. When you use the Akbar Open platform — whether on the website or the app — we collect and process certain personal data about you. This Privacy Policy explains what that data is, why we need it and how we handle it responsibly.

We take the privacy of our users seriously. We do not collect data we do not need, we do not sell your information to third parties, and we apply appropriate technical and organisational measures to protect what we hold. If you have questions about anything in this policy, contact our support team — the details are at the end of this page.

This policy is effective from January 2026. We may update it from time to time — see Section 11 for how we handle changes.

2 Data We Collect

The personal data we collect depends on how you interact with the platform. Below is a summary of the categories of data we may collect:

We do not collect sensitive personal data — such as biometric data or detailed health information — unless it is specifically required for a verification or responsible gaming process and you have been informed at the time of collection.

3 How We Collect Your Data

We collect personal data through the following means:

• Direct interactions: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or opt in to promotions, you provide data to us directly.
• Automated technologies: When you browse or use the platform, we automatically collect technical and usage data via cookies, server logs and similar technologies. See Section 8 for more on cookies.
• Payment processors: When you transact via JazzCash, Easypaisa, Raast or a bank transfer, our payment processing partners share transaction reference data with us to confirm your deposit or withdrawal status.
• Identity verification partners: Where we use a third-party verification service to confirm your identity documents, that partner shares the outcome and relevant data with us as part of the verification process.
• Fraud and security tools: Automated systems may collect device fingerprint and behavioural data to help detect suspicious activity and protect your account.

4 How We Use Your Data

Akbar Open uses your personal data only for legitimate, stated purposes. We do not use your data for anything beyond what is described in this policy without first informing you and, where required, obtaining your consent. The main purposes for which we use your data are:

• Creating and managing your Akbar Open account, including verifying your identity and age before you can deposit or bet.
• Processing PKR deposits and withdrawals via your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, cards or mobile wallets.
• Calculating your VIP tier status based on your wagering activity and delivering the benefits associated with your tier.
• Operating responsible gaming tools, including deposit limits, session reminders and self-exclusion, and monitoring betting patterns to identify signs of problem gambling.
• Detecting, investigating and preventing fraud, money laundering, multi-accounting and other activities that breach our Terms and Conditions.
• Providing customer support and responding to your queries and complaints.
• Sending you important account notifications — such as deposit confirmations, withdrawal updates and security alerts. These are not marketing and cannot be opted out of while your account is active.
• Sending you promotional communications about bonuses, PSL offers, new platform features and VIP rewards, but only if you have opted in. You can withdraw this consent at any time.
• Analysing aggregated, anonymised usage data to improve the platform, fix issues and develop new features.

5 Who We Share Your Data With

Akbar Open does not sell, rent or trade your personal data. We share data with third parties only where it is necessary to operate the platform or meet our obligations. The categories of recipients are:

• Payment processors: JazzCash, Easypaisa, Raast, banks and other payment partners receive the data required to process your transactions. They act under their own privacy policies and security standards.
• Identity verification providers: Third-party KYC (Know Your Customer) partners receive your identity documents and personal details solely to verify your identity as required.
• Fraud and security service providers: We use specialist tools to detect fraud and protect accounts. These providers process technical and behavioural data on our behalf and under strict data processing agreements.
• Technology and infrastructure providers: Cloud hosting, platform infrastructure and analytics partners may process data on our behalf as part of delivering the service. All are bound by contractual data protection obligations.
• Professional advisers: Legal, compliance and auditing advisers may access data where necessary to provide their professional services, subject to confidentiality obligations.

All third parties with whom we share data are required to handle it securely and only for the specific purpose for which it was shared. We do not permit them to use your data for their own independent purposes.

6 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter. Specific retention periods depend on the type of data and the reason it was collected:

• Account and identity data: Retained for the duration of your account plus a minimum of five years after account closure to meet compliance requirements.
• Financial and transaction data: PKR transaction records, deposit and withdrawal history are retained for a minimum of five years from the date of the transaction.
• Betting and gaming data: Retained for the life of your account and for at least two years after closure.
• Support communications: Retained for two years from the date of the interaction, or longer where there is an unresolved dispute.
• Technical and usage data: Typically retained for up to 13 months, after which it is aggregated or deleted.

When data is no longer required for any of the purposes described in this policy and the applicable retention period has passed, we delete or anonymise it securely. Anonymised data — which cannot be linked back to you — may be retained for analytical purposes indefinitely.

7 Security Measures

Protecting your data is a technical and operational priority for Akbar Open. We use a combination of measures to keep your information secure:

• Data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security).
• Stored sensitive data — including identity documents and financial records — is encrypted at rest.
• Access to personal data within Akbar Open is restricted to staff and systems that genuinely need it to perform their function.
• All staff with access to personal data are trained on data handling responsibilities and confidentiality obligations.
• We conduct regular internal reviews of our security practices and address identified vulnerabilities promptly.
• Automated monitoring systems are in place to detect unusual access patterns or potential breaches.

Despite these measures, no online system can guarantee absolute security. If you have reason to believe your account has been compromised, please contact our support team immediately so we can take action. You are also responsible for keeping your own login credentials private and choosing a strong, unique password for your account.

8 Cookies and Tracking Technologies

Akbar Open uses cookies and similar technologies on the platform to make it work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. We use the following types:

Essential Cookies

These are required for the platform to function. They keep you logged in during your session, maintain your preferences and ensure that security features work correctly. You cannot opt out of essential cookies while using the platform.

Performance and Analytics Cookies

These help us understand how the platform is being used — which pages are visited most, where users encounter errors and how navigation flows. The data collected is aggregated and does not identify individual users. We use this information to fix problems and improve the platform.

Functional Cookies

These remember your preferences — such as language settings or previously used deposit methods — so you do not have to re-enter them every session.

You can control cookie behaviour through your browser settings. However, disabling essential cookies will prevent the platform from working correctly and you may not be able to log in or complete transactions. Disabling performance or functional cookies will not prevent you from using the core features of the platform.

9 Your Rights Over Your Data

You have a number of rights in relation to the personal data Akbar Open holds about you. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable period.

Please note that some rights are subject to conditions and exceptions. For example, we cannot delete transaction or identity data that we are required to retain under our compliance obligations, even if you request erasure. We will always explain our position clearly when responding to your request.

10 Minors and Under-18 Protection

Akbar Open is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or attempt to use the platform in any way.

If we discover that personal data has been collected from a person under the age of 18 — whether through our own verification processes or through a report — we will close the associated account immediately, forfeit any balance in it and delete the personal data as promptly as our compliance obligations allow.

If you are a parent or guardian and believe a minor has created an account on Akbar Open, please contact our support team immediately with the relevant details and we will investigate and act without delay.

More information on our age verification process and responsible gaming tools for households with younger members is available on the Responsible Gaming page.

11 Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the way we operate the platform, the data we collect or applicable requirements. When we make changes, we will update the effective date at the top of this page.

For significant changes that materially affect how your data is used, we will make reasonable efforts to notify you — for example, by displaying a prominent notice on the platform or by sending a message to your registered contact details. Your continued use of the platform after an update is posted constitutes your acceptance of the revised policy.

We recommend checking this page periodically so you are always aware of the current version. The current policy is always available at akbaropen.net/privacy-policy.

12 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way Akbar Open handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within five business days.

When contacting us about a data rights request — such as access, correction or erasure — please include your registered name and account email address so we can locate your records promptly. We may ask for additional information to verify your identity before processing the request.

You can also review our Terms and Conditions and Responsible Gaming policy for further context on how Akbar Open operates.